Payment

Dunole accepts major credit cards, debit cards, & PayPal. All orders are processed through PayPal, a secure payment site with anti-fraud safe guards and your account information is never shared. I also accept PayPal Payments now too; you will see the link in the cart!

Shipping

CREATING & PROCESSING

  • These pieces are crafted with great attention to detail so you will be happy with your product now and many years to come. Please allow up to 4 weeks for creating your piece by hand.

PACKAGING

  • Purses & wallets come with a cotton drawstring dust bag in various southwest patterns.
  • Keychains will come in their own cotton drawstring bag as well.

SHIPPING UNITED STATES

USPS Priority for all items. If you would like to upgrade your shipping please choose during purchase or contact me at mail@dunole.com and I will see if I may still upgrade your shipping. No promises, but I will do everything possible to help. Once your item has been shipped an email notification will be sent with a tracking number for your reference.

SHIPPING INTERNATIONAL

USPS Priority or First Class International for all items. If you would like to upgrade your shipping please choose during purchase or contact me at mail@dunole.com and I will see if I may still upgrade your shipping. No promises, but I will do everything possible to help. Once your item has been shipped an email notification will be sent with a tracking number for your reference. If you are having trouble with shipping during check out your country may not be on my mailing list. Please contact me and I will see what I can do to help.

Returns and Exchanges

RETURNS

I hope you are excited about your new purchase but for any reason you may return all unused items with their original packaging within 30 days of receiving your item. Please contact me at mail@dunole.com the reason for return and date of purchase. You will be responsible for shipping the item back. Once the product is received and inspected a full refund will be issued for all unused items minus 10% for restocking fees. Returns are processed within 4 business days from receiving the product but may take up to 30 days to see in your account. Please note: If you customized your order I will still accept returns but you will only be refunded for 50 percent of the original purchase.

EXCHANGES

All unused items in original packaging within 30 days of receiving your item is acceptable. Email Us! with the reason for exchange, date of purchase and the item you wish to exchange for if you have already picked one out. You are responsible for shipping. Once processed a digital gift card will be sent to you with your original purchase amount applied.

PRICE ADJUSTMENTS

Sometimes as I am working with costing materials & labor I may adjust the prices of items. If you have purchased the same item within the past 30days from the price adjustment do not worry! Please contact me and I will send you the adjusted price difference.

REPAIR &/or REPLACE GUARANTEE

I love these pieces and stand firmly behind the the materials and craftsmanship that are involved in the process of creating them. I strive to exceed your expectations of quality but in the unlikely event you find a problem with the materials or craftsmanship of your product, I will repair or replace your item for the same or similar style depending on what is available. This guarantee does not cover normal wear and tear or damage due to mistreatment, although I will repair your item if possible for a reasonable fee if the materials are available. *This excludes keychains & Sample Sale items.

CARE INSTRUCTIONS

Leather conditioners should be applied with a soft cloth for cleaning and to also provide good water repellent properties. This will also help maintain the leathers beauty & minimize scratches. For Nubuck and Suede products a 'Protect All' Spray should be applied. When life happens such as dirt & spills wipe off with soft cloth. All pieces will come with their own specific care instructions for you.

WHOLESALE

Interested in selling Dunole products in your local shop? Email Me! or (828)738-6653. I create exclusive pieces for shops too!

CUSTOM ORDERS

I am happy to work on creating custom orders for you; wedding gifts & favors or customize with initials on any product. I create customized bags, travel cases, and much more. Customize your bags size, color, strap length, or thread color...Please Email Me! or (828)738-6653.